Returns & Refunds

Returns & Refunds

At FURQIVA, we want you to feel confident when shopping with us.

30-Day Returns
You may request a return within 30 days of receiving your order.

Return Conditions
To be eligible for a return, the item should be unused, in its original condition, and in its original packaging where possible.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

Refunds
Once an approved return is received and inspected, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items
For hygiene and safety reasons, certain used pet-care products may not be eligible for return unless they are faulty or damaged.

Return Shipping
Return shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

Need Help?
Contact us through our Contact page and we’ll help you with your return request.